If you’ve checked the Facebook Messenger recently and found that is the app down and it’s not working for you, don’t panic. In this article, we’ll outline a few steps for troubleshooting common problems that can occur with the Facebook Messenger app, so you can get back to sending friends and family messages in no time!
How To Fix Facebook Messenger app not working?
If you’re having trouble with your Facebook Messenger not working on your Android or iPhone, there are a few things you can do to try and fix the problem.
First, make sure that you have the latest version of the app installed. If you’re having trouble, try restarting your phone and then opening the app again. If that doesn’t work, try our step-by-step instructions on how to fix the Facebook messenger not working problem.
- Restart Your Phone
- Check for a New Update
- Reboot the App
- Clear Cache and Data
- Uninstall and Reinstall the App
- Reset Network Settings
- Reset All Settings
- Wipe Device
- Call Facebook Tech Support Number
Method 1: Restart Your Phone
One thing you can try is to restart your Android phone. This can sometimes fix small glitches such as FB dating not showing up that may be causing the Facebook messenger app down and not work properly.
To restart your iPhone, simply hold down the power button until the “slide to power off” screen appears. Then, slide the power off and wait for your device to turn back on. Once it’s turned back on, try opening the Messenger app again.
To restart your Android phone, hold down the power button until you see the power menu. Then, tap “Restart” and wait for your phone to turn back on. Once it’s turned back on, try opening the Messenger app again.
Method 2: Check for a New Update
If the Facebook Messenger app is still not working on your phone, the second thing you should do is check for a new update. To do this, open the Google Play Store on your Android device or the App Store on your iPhone and search for Facebook Messenger. If there is an update available, install it and see if that fixes the problem.
If there is no new update available, or updating the app doesn’t fix the problem, try force closing the app and then re-opening it.
To force-close an app on an iPhone, double-click the Home button and then swipe up on the Facebook Messenger app to close it.
- On an Android device
- Go to Settings
- Facebook Messenger and tap Force Stop.
Method 3: Reboot the App
If the above fails to fix the Facebook Messenger app on your iPhone or Android phone, one thing you can try is to reboot the app. This will close the app and clear any temporary data that may be causing the FB problem.
To reboot the Messenger app on your iPhone, double-press the Home button to bring up the multitasking menu. Then, swipe up on the Messenger app preview to close the app.
On an Android phone, open up the Settings menu and tap Apps. Then, find Messenger in the list of apps and tap Force Stop.
Once you’ve rebooted the app, try opening it again and see if the problem has been fixed.
Method 4: Clear Cache and Data
If you’re having trouble with the Facebook Messenger app on your phone, the 4 steps you can try is clearing the cache and data. This will reset the app to its default state and hopefully fix the problem.
To clear the cache and data for the Facebook Messenger app on your Android device, follow these steps:
- Open the Settings app.
- Tap Apps & notifications.
- Tap Facebook Messenger.
- Tap Storage & cache.
- Tap Clear cache and then tap Clear data.
- Restart your device and then open the Facebook Messenger app to see if the problem has been fixed.
To clear the cache and data for the Facebook Messenger app on your iPhone, follow these steps:
- Open the Settings app.
- Tap General.
- Tap iPhone Storage.
- Find Facebook Messenger in the list of apps and tap it.
- Tap Delete App and then confirm by tapping Delete App again.
- Reinstall the Facebook Messenger app from the App Store and then open it to see if the problem has been fixed
Method 5: Uninstall and Reinstall the App
This method is to uninstall and reinstall the app. This can often fix most problems with apps such as google play services keeps stopping. Here’s how to do it:
On your Android device, go to the Google Play Store and find the Facebook Messenger app. Tap on “Uninstall” and then confirm that you want to uninstall the app.
Once the app is uninstalled, go back to the Google Play Store and install the Facebook Messenger app again.
On your iPhone, go to the App Store and find the Facebook Messenger app. Tap on the “Uninstall” button and then confirm that you want to uninstall the app.
Once the app is uninstalled, go back to the App Store and install the Facebook Messenger app again.
Method 6: Reset Network Settings
If the Facebook messenger is not working on your Android or iPhone, you can try resetting your network settings. This will reset all of your network settings, including your Wi-Fi passwords and Bluetooth connections.
To reset your network settings, go to Settings > General > Reset > Reset Network Settings. You will need to enter your passcode to confirm the reset. Once the reset is complete, restart your phone and try opening the Facebook messenger again.
Method 7: Reset All Settings
There can be many reasons for the messenger not working. It could be due to a buggy update, or maybe some of the settings are not configured properly. Whatever the reason, you can try resetting all the settings on your phone. This will restore everything to the default values and hopefully fix the problem.
Here’s how to reset all settings on your Android or iPhone:
- On your Android phone, go to Settings > System > Reset options.
- On your iPhone, go to Settings > General > Reset.
- Select “Reset All Settings” from the list of options.
- Confirm the action by tapping on “Reset All Settings” again.
- Wait for the process to complete and then restart your phone.
After resetting all settings, check if the Facebook messenger is working properly. If it still doesn’t work, you can follow the next step below.
Method 8: Wipe Device
To wipe your device, go to Settings and then General. From there, select Reset and then Erase All Content and Settings. This will reset your device to its factory settings.
Once your device has been reset, try opening Facebook Messenger again, and check if the FB app working or not.
Method 9: Call Facebook Tech Support Number
If these 8 methods do not work, then the best thing to do is to contact Facebook customer support. They will be able to help you troubleshoot the problem and get the app working again on your phone.