If you are an Android phone owner or an LG user, you might have seen a pop-up, ‘unfortunately LG IMS keeps stopping’ error message appear on the screen. Like millions of users worldwide, you might be left wondering what is LG IMS used for in your device, and how to fix it.
Sadly, because of ignorance, many users reported LG ims a virus such as omacp and have associated it with illegal data transmission between Android phones and third parties. However, is that the case? Do you need the app? How about fixing the LG IMS that keeps stopping? Keep reading this article to get the answer to all these questions and many others.
Table of contents
What is LG IMS app on android phones?
First things first, we need to fully understand LG ims before getting into the details about what it is used for and what it does in your device. It is the short form for LG IP (Internet Protocol) Multimedia Services.
From its extended form, you could be getting wind of what the app deals with, i.e., IP multimedia services. Multimedia services encompass many things, but LG ims specifically deal with additional provisions, including Wi-Fi calling and Voice Over Long-Term Evolution, or VoLTE.
Is LG IMS only present in LG devices?
If you have an android device and have come across the ‘unfrotuntely LG ims has stopped’ error notification, you might be wondering why that is the case because of the LG part in the message.
Well, although the ‘lg’ in LG ims denotes LG company, it does not mean that the provision is exclusively meant for LG devices.
Over time, other android manufacturers have embraced it, and it is no wonder that the error message can even appear in non-LG devices as the Badgeprovider has stopped.
Actually, there is absolutely nothing wrong with this, and it implies no harm to your LG device.
Does the app have a package name?
Package names are more popular today, even more as technological advances see another hallmark. They are significant when downloading apps from app stores, including LG smartword or Google Play Store.
Besides, package names become useful when running updates because some of the applications are exclusively identified by their package extensions.
Additionally, when you want to delete apps, especially the system pre-installed app such as coremobility app vnotes, or com google android packageinstaller using USB Debugging or the System App Removal method, the package name also comes in handy.
LG ims, despite being a framework, has a package name, which is com.lg.ims, with which it is identified in android devices. Using this extension, you can update the app frameworks.
Is LG IMS a virus or spyware?
When people don’t understand specific aspects or apps on their devices, they associate them with viruses or malicious applications. The same has been said of LG ims system app, but you might be relieved to know that the framework is not a malicious app.
Consequently, you don’t have to worry about your data being unintentionally transmitted to third parties while using Wi-Fi calling or other IP multimedia functionalities.
Do I need the app?
Many Android and LG Stylo and Wing users have asked us whether they really need LG ims.
If you make Wi-Fi calls and use VoLTE functionalities, you need LG ims but I’m sure you will not need to see the has stopped working error. However, if you don’t use these functionalities, you don’t need the framework and may want to remove it.
What is the issue associated with LG IMS?
Although the LG ims app on android is an essential framework in a device and allows the execution of particular multimedia functionalities, users have had several issues including the LG IMS keeps stopping, and popping up on T-mobile.
Some of these are only trivial because it is how every app works, but we are going to discuss all of them, including;
- High battery consumption
- Automatic turning on of location
- Unfortunately LG ims keeps stopping error message
1- High battery consumption
Many users have associated LG ims with high battery consumption, especially after checking battery usage and seeing the framework listed among other battery-raining apps.
As mentioned previously, LG ims make VoLTE and Wi-Fi calling multimedia aspects possible. Realistically, we expect the framework to fuel battery consumption because of Wi-Fi usage.
Therefore, while you may blame the app for battery draining, it has nothing to do with it.
2- Automatic turning on of locations
The other issue many people have raised regarding LG ims is the automatic turning on of location.
How so? From time to time, you might find your location turned on, and upon trying to turn it off, you get a notification that informs you that turning off the location will stop LG ims from running, hence the linkage.
While this may seem like a big issue, it is just how the framework is designed to work. To utilize Wi-Fi without interruptions, especially for Wi-Fi calling, LG ims must turn on location.
3- The ‘unfortunately LG ims has stopped error message’
LG ims have stopped error notification is one of the most frequently occurring error messages in android devices and maybe the biggest concern with the android app.
In some instances, the pop-up does not appear, but the error occurs in the background, making things even worse because you cannot use your device anymore.
Sadly, it’s still unclear what causes the error, but we certainly know how to troubleshoot it, which is the focus of the next section.
How to fix LG IMS that keeps stopping?
Since the pop-up due to LG ims keep stopping is annoying, knowing how to fix it is the best way to go. Thankfully, there are several easy ways to do this, and at least one should work for you to fix the LG IMS that has stopped working.
1- Uninstalling recent updates and installations
In some cases, updating or installing new applications may prompt the LG ims error to occur, and the pop-up appears. Thus, you can check the Settings app for any recent updates and installations. If you find any, uninstall them, and this should hopefully fix the LG ims that keep stopping.
2- Use the hidden menu to change the IP version
The current IP version that runs on your device can also prompt the LG IMS error. To eliminate this as the cause of the pop-up, change the IP version using the hidden menu by following the procedure below;
- Dial 277634#*#
- Locate and tap ‘IP version’
- Switch from ‘IPV6V4’ to ‘IPV4V6’
If the process is interrupted, turn on flight mode, change IP settings, and turn off the mode once done.
3- Factory reset the device
Since factory resetting a device literally cleans it of any data, many people shun it. However, if methods 1 and 2 do not resolve the LG ims has stopped working on your android phone, a factory reset would be the ideal way to go, but ensure to back up your Android data first.
- Do this by clicking Settings, and then about phone
- Go to Factory reset
- Confirm the action by clicking erase all data.
4- Disable the app
The other way to go is disabling LG ims app from the system, but remember that you will not be able to use Wi-Fi calling or VoLTE services after doing so. To disable it, proceed as follows;
- Dial 277634#*#
- Select Field Test, the Modem Settings, and tap VoLTE on/off
- Restart the device to finish the process
5- Restart your Android phone
Rebooting your LG can fix the most issues such as unfortunately the process com.android.phone has stopped, to fix LG IMS keep stopping error message, just press and hold the reboot button, and confirm by restarting the device. If this step not working for you, then you can:
- Close all running apps in the background
- Long press the power button to the left or right of your LG device, In the switch off, reboot, or restart options that appear, click switch or turn off.
- Wait some time until the reboot finishes the process.
6- Clear the LG and System cache
If nothing works above, then you could try clearing the system cache and app to stop the LG ims keeps stopping, clearing cache data files for individual apps can fix many glitches, bugs, and apps problems, below are the step by step procedures to fix the LG IMS not working or keep popping up.
- First, go to settings
- Tap on about phone or apps, depending on your phone models
- Locat LG IMS app, and clear cache followed by clear all data.
- Second, go to system, and then clear system android cache
Alternatively, some of our users have fixed the issue by clearing the com.lge.ims.rcprovider cache!!
To clear the com.lge.ims.rcprovider:
- First of all, turn off the airplane mode
- Go to settings
- Apps and notifications
- App info
- Click on the 3 dots above, tap show system
- Locate com.lge.ims.rcprovider and click on it
- Tap storage, then clear cache, and clear data
- Return to the app and click force stop
If you still receive the LG IMS that keeps stopping and popping up errors, we recommended you contact LG customer support or the network provider such as T-mobile.
How to remove LG IMS Android app?
If you don’t need the LG ims framework, you can consider removing it. But we do not recommend removing or uninstalling it. You can do so by installing a Custom or Stock ROM to complete the process. Either of the two options works, but many people prefer stock ROM.
Download it and install it, then follow the prompts to completion. When asked about the app’s name, key in LG ims.
Conclusion
LG ims is a framework that makes VoLTE and Wi-Fi calling IP multimedia functionalities possible. While many have lg ims keeps stopping issue with its consuming battery and automatically turning on location, it is just how the framework works. It is, however, not a virus, and if you feel that you don’t need it, you can delete it with no hope of ever using Wi-Fi calling or VoLTE services.
See also
It still keeps saying it. I reset the phone
If nothing above works, try clearing the com.lge.ims.rcprovider cache. You can find it on system apps!!!!! This is the latest update from some users who fixed the error
Hi Jack,
I’m still having issues with my Stylo-5 LG Phone, I tried your steps in dialing the 277634#*# method but I did’nt see Field Test in my list. 🙁 So I’m still getting the pop up
Hi, sorry to hear that you can’t fix it, Can you turn off the airplane to stop the pop-up, go to the system app and search for com.lge.ims.rcprovider, then clear data and cache
I have lg stylo6 keeps popping up on mine too followed all instructions
Can you try disabling the app and the notification? Also, i recommended you to force to reset and clear the cache LG IMS app
Can you please try these ways below:
Download and install the antivirus app
Disconnect from the wifi or mobile data
Restart the LG phone
Clear and delete all cache data
Disable the app
disable the notification
Force stop your phone
when you say download the antivirus app, is there a specific one?
Yes, I personally use AVG AntiVirus & Security
What if I delete the cache but it keeps coming back and doesnt let me force stop or disable it?
Turn off the airplane first, and then follow the instructions above.
It’s doesn’t even show up in my system apps
Sorry to hear that, it’s a system android app that comes with every LG device, just scroll down and you can find it
I called T-Mobile tech support and after about 30 minutes, I was told that “the problem with the LG IMS popping up is an issue with the maker of the phone. They ARE aware of the problem and are working to clear it up. LG says that they hope to resolve the problem by tonight (5-23)”
Tech support suggested that I do NOTHING to my phone! Because it is NOT a problem with my phone!!! And again told me that it’s an LG problem and they (LG) hope to have the problem resolved by tonight (5-23)
So did it fix? Its the 27th now, just wondering
My phone is doing the same thing and so is my Mom’s
This has to be something with the service
I just called tmobile and they said they are having issues
Thanks June, I recommended you disable the LG ims app and wait for tmobile to fix the issue
I have done all the above steps and it is still showing the same error lg ims is not working
Can you please try airplane mode?
I just did a factory reset & that annoying popup is still occurring. I have an LG6
Can you please try disabling the app, or uninstall it if no longer need it
Interesting.. other comment was from today today. It all of a sudden started today for my daughter’s phone as well.
She has a LG G7.
Hi Renee, we are sorry to hear that you can’t fix the issue, can you turn on/off airplane mode or follow https://www.youtube.com/watch?v=dJ8i6HXWRnE
My phone is still not working
Please follow this video https://www.youtube.com/watch?v=dJ8i6HXWRnE
I have lg stylo 6 and even though i reset my phone its still popping up
Can you try force stop app, and turning off and on the airplane
Lg b60 thin q
We have updated the article, please read the next section
This has never happened to me before. I have a LG stylo 6
Please try this, Download and install the antivirus app, disconnect from the wifi or mobile data, restart the LG phone, clear and delete all cache data, disable the app, disable the notification, and force stop your phone
It us saying LG IMS has stopped
Es una mierda eso del IG-IMS. No puedo quitarlo de la pantalla. Va y viene. Estoy a punto de tirar el celu en mi campo de atrás de casa.
The LG ims popup just started today. I tried the call Dial 277634#*#, but there was no Field Test, so no Modem Settings, no tap VoLTE on/off. Also no IP Version to allow changing it. Unless not techy enough my Settings do not show dates apps installed nor updated. I deleted the one app I knew I updated last night. Leary of backing up and resetting. Anything else I can try or why your notes I referred to above are not the same on my phone?
Hi, thanks for your message, to find the app, go to settings, apps, show system apps, and then search for the LG IMS
I am getting the message LG IMS has stopped…How I can removed from my phone…I have LG Stylo 6
Download and install the antivirus app
Follow these step by step instructions:
Disconnect from the wifi or mobile data
Restart the LG phone
Clear and delete all cache data
Disable the app
disable the notification
Force stop your phone
Try changing your Facebook App to deny Location.
It eliminates that pesky LG IMS stopped pop-up error.
I HAVE TRIED ALL THE STEPS MENTIONED ABOVE BUT NOTHING WORKS, WHAT IS HAPPENING
Can you try these steps below:
Download and install the antivirus app
Disconnect from the wifi or mobile data
Restart the LG phone
Clear and delete all cache data
Disable the app
disable the notification
Force stop your phone
How do i fix this on my stylo 6
Please follow the instructions above, and try to disable the app or disable the notification
I think tmobile have a problem with this system app, i recommended you disable it at the moment
Please go to setting, apps, show system apps, and then search for LG IMS or IMS service
I don’t know if this will help anyone but all day I’ve been seeing this message and followed instructions provide but instead of disabling(which I could not) LG IMS APP I cleared the com.lge.ims.rcprovider cache and now the messages have stopped! Hope this helps!
How did you get to this Jay and how do you clear this?
So follow the same steps but when looking at system apps search the com.lge.ims.rcprovider app. Mine was at the top of the menu. Hope this helps!
I have an LG Aristo 2 Plus and the notification keeps popping up. I don’t even know what to do anymore. Do you have any suggestions for me to stop this problem?
A lot of our users have fixed the issue by clearing the com.lge.ims.rcprovider cache, you can find it on system app.
Where is the system App???????
We just updated the article, please refresh to find the system app
This work for me but I had to do it 25 times
System app? Could you please be more specific for us non-techy people. The pop up is constant.
Turn off the airplane first, and then follow the steps one by one, hopefully, this will fix the issue.
System app? Where do I find that?
Thanks for your message! We just updated the article, please follow the instructions to clear data and cache of com.lge.ims.rcprovider
Does not show this app under settings – apps
OMG. This is amazing. The full and detailed explanation. Thankful to you. But it is just strange that non-LG devices also facing LG IMS issues. However, I did not listen here in India that someone is facing an LG ims issue in devices. Is this issue only in the US??
How I stopped it (LG Stylo):
Tap Settings
Tap General
Tap Apps&Notifications
Tap the three : at the upper right corner
The menu that drops will have System … Tap that
The list of apps will reload, and the LG.ims trio will be in it.
Tap LG.ims.rcproviders
Tap Clear Data
Tap Force Stop
.. and with any luck, that will stop the messages.
Good luck!
Thanks Dick! But Mu phone has maxed out at 8.1.0 and the above instructions don’t work.
I did contact T-Mobile on 5-24-22 in the AM, their response was:
We are actively working with LG to understand what is causing this and hope to have a resolution shortly. While the issue is stemming from LG, us as your carrier do empathize with what you’re going through and we are making sure that the T-Mobile side of things is fully taken care of on your behalf. Once LG releases a software update to fix the problem it will be automatically pushed to all devices to ensure that everything is working properly. This update will not require a restart of your device as well to make sure that you receive it! Thank you immensely for your patience throughout this process.
T-Mobile Help